Digital Solutions Agent provides answers to unsolicited medical requests from customers. Answers are created based on professional and scientific expertise, and serve as an essential link between company and customers (HCPs or patients, respectively). Careful listening to customer needs and adequate responding to customer inquiries is associated with a positive customer experience.
The role of the Digital Solutions Agent is to provide accurate, professional and timely answers to patients, Health Care Providers (HCPs) and other customers. Digital Solutions Agent combines scientific knowledge and communication expertise to organize and deliver relevant medical communications that are meaningful and relevant to customers, enhance patient care and advance the quality and transparency of company research.
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