Swedish Norwegian Finnish Danish Customer Service – Cork Ireland Full Time Temporary

Swedish Norwegian Finnish Danish Customer Service – Cork, Ireland

The primary role of the CMS Associate is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

List of job requirements.

Responsibilities:

• Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners.
• Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country.  This requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
• Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
• Ensure compliance with data capture requirements to support the company’s Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
• Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
• Ensure efficient and effective issue resolution for queries escalated from CMS Associates, including escalating as necessary to the CMS Managers
• Effectively coach & mentor the CMS Associates to ensure they deliver excellence and compliance across key processes.
• Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
• Support global/regional CMS projects as required.
• Demonstrate flexibility as this person will be primarily responsible for the Nordics markets but support on other markets will also be required

Requirements: Experience and Education

• 2-3 years’ customer facing experience with excellent communications & compliance skills, together with experience identifying and delivering process change
• Bachelor’s Degree (or equivalent work experience)
• Fluency in English is a requirement
• Fluency in any of the Nordic languages is an advantage
• Experience in Sales Force, SAP P2P module, MS Office including Visio
• Experience with Contracting systems an advantage