Our client is a global pharmaceutical company located in Cork, Ireland who is searching for a Medical Information Analyst to join their expanding team.
The role of the Medical Information Analyst is to support Medical Information Services in Europe. This role is an entry level, customer service analyst responsible for professionally responding to medical/pharmaceutical inquiries from HCPs, patients and other customers. The analyst is also responsible for documenting all customer interactions in the appropriate computer system.
Medical information provides answers to unsolicited medical requests from customers. Answers are created based on professional and scientific expertise, and serve as an essential link between the company and customers (HCPs or patients, respectively). Careful listening to customer needs and adequate responding to customer inquiries is associated with a positive customer experience.
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