Spanish Customer Support Specialist

SPANISH CUSTOMER SUPPORT SPECIALIST

Location: Dublin

Our client offers a unique inbound marketing and sales software that helps companies attract visitors, convert leads, and close customers. They have change the world of traditional marketing and their motto is: “Don’t interrupt buyers, attract them.” And it WORKS!

The Role

Our client is looking for talented professionals not just to fill an open position but to build a career in its company. If you’re smart, if you’ve got a strong acumen for business and marketing and are looking to grow your career in a marketing technology company, it’d love to talk to you.

Its customer’s success relies on its customers’ success and its customers’ success relies on the very best people in company delivering a full set of services. From onboarding to support, consultancy and management of its direct and agency customers, the Customer Success Team work hand-in-hand with those customers.

As the company grows it needs to keep hiring the very smartest people, with a passion for marketing and a killer business instinct who are looking to begin and build their career in the firm.

The Requirements

The Must Haves

• Fluent in English and in Spanish
• Outstanding communicator, articulate, fluid conversationalist
  You’ll be working hand-in-hand with its customers every day. You need to be able to clearly guide them through a solution or walk-through of its products and features.
• Analytical mindset; problem solver, troubleshooting
  You love a good challenging brain melting puzzle. Its customers will throw these at you every day.
• Marketing & Business acumen
  You’ll be helping its customers grow their business using Inbound Marketing.
• Web afficionado, social media pro
  You’ve got your finger firmly on the pulse of the internet. If it’s trending, you know about it.

The Nice to Haves

• HTML & CSS development

Your Career Journey

Become a product expert

• You’ll start in its customer support team. This team has the best and broadest product knowledge in the entire company, bar none. They help customers get the very best from the firm across the entire product suite and feature set.

Get Promoted and start building your career

• Its support team are typically promoted to Level 2 Support after 9 months and to Senior Customer Support Specialist within 18 months. You now work with its priority customers, delivering exceptional service and solutions at lightning fast pace.
• You’ll also start working with its dedicated training and development manager to identify and start working towards your next career step.

Specialise

• Over the next year, you’ll build new skills and move into a specialised role, helping new customers onboard and hit the ground running, build highly successful marketing campaigns, manage their success and retention and help its agency partners grow.

Grow

• There is great opportunity to grow within each of these roles building experience, expertise and with that move into more senior positions.
• Many of its team also take their fantastic product knowledge and deep understanding of customer success and move into new teams within the company. Some of its team have gone on to become Product Managers, Software Engineers, Sales Technical Consultants, Marketers, Web Developers and many other roles.

Benefits

Working in its customer support team is just the first step in a career within the company. You’ll spend about 18 months in the Support team, working on many different marketing campaigns every day for its customers right across the globe. It’ll teach you web development skills as well as becoming an Inbound Marketing and the company product expert. You’ll really understand the challenges its customers face every day and how to solve and help them be successful, and that is the foundation of a fantastic career in the company.

• Generous remuneration
• Stock Options
• An education allowance up to €4,000 per annum
• Pension
• Health Insurance
• Life Assurance (x4 times your annual salary)
• Long term illness cover
• Travel insurance
• Laptop
• Gym Benefits
• Free breakfast and lunch catered on-site
• 25 days holidays
• A fantastic work hard/play hard start up environment