Spanish Customer Success Manager

SPANISH CUSTOMER SUCCESS MANAGER

Location: Dublin

Our client offers a unique inbound marketing and sales software that helps companies attract visitors, convert leads, and close customers. They have change the world of traditional marketing and their motto is: “Don’t interrupt buyers, attract them.” And it WORKS!

The Role

Our client is looking for Customer Success Managers who are interested in using creativity to solve problems, building long-term relationships with businesses, and helping their customers use software to achieve their inbound goals.

Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive.

As a CSM, you will be responsible for managing 100 – 200 customer relationships. Some of your customers will be new while others may have been using our client for several years. You will work with your customers on a quarterly basis to understand their goals, aligning them with the necessary resources to achieve them. You will also be responsible for managing the renewal cycle with these customers. Along the way, you will get to know our client’s software incredibly well and help your customers fully adopt the platform.

In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword “stain resistant carpet” through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation.

Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes roughly three scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from our client. The reactive work runs the gamut from questions about invoices to “how to” questions about the software.

If you’re stimulated by problem solving – whether it’s a business or technical challenge – this is the role for you.

Required Experience

• Minimum 2+ years of experience in a client-facing/account management role
• Fluent in English & Spanish
• Strong knowledge of the media/digital landscape
• Must be smart and business savvy with consultative, problem solving, and issue resolution skills
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
• Super organized, quick learner who works well under pressure
• Strong negotiation skills, comfortable discussing financial options, and dealing with cancellations
• It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
• Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required
• Support an on-going partner relationship to maximize acquisition, retention, and up-sell rates

Benefits

• Generous remuneration
• Stock package
• An education allowance up to €4,000 per annum
• Pension
• Health Insurance
• Life Assurance (x4 times your annual salary)
• Long term illness cover
• Travel insurance
• Laptop
• Gym Benefits
• Free breakfast and lunch catered on-site
• A fantastic work hard/play hard environment