Our client is a global insurance company located in Dublin who is looking for Spanish Client Services Officer to join its growing Medical Services department.
Key Responsibilities
Complete the 8 Phase training program.
Look after the policy management of large corporate client from the enrolment to their renewal.
Respond to client and broker queries and requests through email and phone within our 24-hour service level agreements (SLA)
Manage the implementation of new business.
Manage the renewal process of your clients once confirmed to the GMC.
Manage short-term business contracts where applicable.
Act as the main point of contact for assigned group schemes, Sales managers & brokers.
Assist in the management of group schemes on a day-to-day basis.
Prioritize your workload in line with team targets.
Attend daily huddles and team & department meetings.
Ensure accuracy in all written correspondence to clients and brokers.
Provide excellent customer service to our clients and brokers, solving problems promptly and in a professional manner, preventing unnecessary delays.
Be proactive with sensitive cases in line with the Client Experience Project procedures.
Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
Ensure the Management Team is aware of all cases that could cause potential issues.
Build rapport with the Client Relationship Managers and Sales Managers, work with them on any issues relating our clients.
Build positive and professional working relationships with internal clients, e.g. Credit Control, Helpline, Renewals Team, Sales Team, Client Relations.
Build positive and professional working relationships externally with both brokers and clients. Manage your markets as per team requirements.
Attend meetings where appropriate and provide minutes and updates to all stakeholders.
Have the ability to quickly learn the technical aspects of the job & offer system solutions or work-around where possible.
Participate in the training of newer team members where appropriate and act as a new starter buddy if required.
Participate in the improvement of workflows and procedures.
Participate in client visits or other visitor meetings where appropriate.
Participate in client presentations, online demos and conference calls.
Participate in various committees across the department.
Work on ad hoc projects as and when required.
Experience Required
1-2 years experience in a Client Services/Administration role in the Insurance/Financial Services sector or previous experience in a customer focused role in an administrative capacity, ideally in the insurance industry
Experience working in a pressurized environment with tight deadlines
Experience in dealing with emails and phone calls in a target driven environment.
Keyboard skills with experience of Microsoft Office especially Excel and other standard software.
Experience in a customer and quality focused environment, producing accurate work within team turnaround times
Fluency in English and Spanish
Behavioural Competencies
Client focused
Excellent organisational and time management skills
Ability to work effectively within a team
Honesty and integrity
Results driven
Proactive and solution oriented
Ability to work on own initiative
Excellent verbal and written communication skills
Ability to work well under pressure and prioritise tasks
Benefits
Competitive remuneration
Healthcare
Pension
Life & disability
Travel subsidy
Discounts on home and car insurance, sports & social club
Santry, Dublin, Ireland
CHINESE TECHNICAL SUPPORT – NIGHT SHIFT Location: Dublin We’re looking for technically minded professionals, fluent in Mandarin...
Apply For This Job
Dublin, Ireland
RELOCATION CONSULTANT Location: Dublin On behalf of our client, Corporate Relocations, we are now seeking a driven...
Apply For This Job
Dublin, Ireland
SPANISH CUSTOMER SUPPORT SPECIALIST Location: Dublin About the role We’re looking for talented professionals not just to...
Apply For This Job
Cork, Ireland
€26000 - €30000
POLISH CUSTOMER MEETINGS COORDINATOR Location: Cork Our client has been in business for almost 140 years. They...
Apply For This Job