Spanish Client Services Officer

SPANISH CLIENT SERVICES OFFICER

Location: Dublin

Our client is a global insurance company located in Dublin who is looking for Spanish Client Services Officer to join its growing Medical Services department.

Key Responsibilities

• Complete the 8 Phase training program.
• Look after the policy management of large corporate client from the enrolment to their renewal.
• Respond to client and broker queries and requests through email and phone within our 24-hour service level agreements (SLA)
• Manage the implementation of new business.
• Manage the renewal process of your clients once confirmed to the GMC.
• Manage short-term business contracts where applicable.
• Act as the main point of contact for assigned group schemes, Sales managers & brokers.
• Assist in the management of group schemes on a day-to-day basis.
• Prioritize your workload in line with team targets.
• Attend daily huddles and team & department meetings.
• Ensure accuracy in all written correspondence to clients and brokers.
• Provide excellent customer service to our clients and brokers, solving problems promptly and in a professional manner, preventing unnecessary delays.
• Be proactive with sensitive cases in line with the Client Experience Project procedures.
• Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
• Ensure the Management Team is aware of all cases that could cause potential issues.
• Build rapport with the Client Relationship Managers and Sales Managers, work with them on any issues relating our clients.
• Build positive and professional working relationships with internal clients, e.g. Credit Control, Helpline, Renewals Team, Sales Team, Client Relations.
• Build positive and professional working relationships externally with both brokers and clients. Manage your markets as per team requirements.
• Attend meetings where appropriate and provide minutes and updates to all stakeholders.
• Have the ability to quickly learn the technical aspects of the job & offer system solutions or work-around where possible.
• Participate in the training of newer team members where appropriate and act as a new starter buddy if required.
• Participate in the improvement of workflows and procedures.
• Participate in client visits or other visitor meetings where appropriate.
• Participate in client presentations, online demos and conference calls.
• Participate in various committees across the department.
• Work on ad hoc projects as and when required.

Experience Required

• 1-2 years experience in a Client Services/Administration role in the Insurance/Financial Services sector or previous experience in a customer focused role in an administrative capacity, ideally in the insurance industry
• Experience working in a pressurized environment with tight deadlines
• Experience in dealing with emails and phone calls in a target driven environment.
• Keyboard skills with experience of Microsoft Office especially Excel and other standard software.
• Experience in a customer and quality focused environment, producing accurate work within team turnaround times
• Fluency in English and Spanish

Behavioural Competencies

• Client focused
• Excellent organisational and time management skills
• Ability to work effectively within a team
• Honesty and integrity
• Results driven
• Proactive and solution oriented
• Ability to work on own initiative
• Excellent verbal and written communication skills
• Ability to work well under pressure and prioritise tasks

Benefits

• Competitive remuneration
• Healthcare
• Pension
• Life & disability
• Travel subsidy
• Discounts on home and car insurance, sports & social club
• Support for professional studies