Sales Administrator Full Time Permanent

Location: Dublin 3

You will oversee and manage the pipeline and workload of a team of Sales Development and Business Development Representatives. This includes assignment of leads both Inbound and Outbound, and monitor activity ensuring SLAs are being met. You will also oversee the progression of the opportunities created, document and drive Escalations for stagnant pipeline, and partner with our analytics team to identify trends and improvement opportunities within our SD org. You will support ops leadership in coaching the team based on the findings above.

Responsibilities:

• Ensure supervision and assignment of Leads in Salesforce to Sales Development Representatives

• Supervise the SLA on assigned Leads

• Manage incoming volumes daily and assign them based on workloads throughout various teams

• Improve the key success metrics associated with goals

• Manage communications among team and client, including escalations.

• Create and present weekly business updates and reports

• Work closely with Operations regarding queue and productivity management within the team

• Work closely with Analytics to identify actionable trends and improvement opportunities

• Propose and redesign process improvements related to pipeline management

Requirements:

• Ability to create and deliver effective reports and presentations

• Microsoft Excel or Google Sheets experience is required

• SalesForce or other CRM-System experience is an advantage