P2P Capabilities Lead Permanent

P2P Capabilities Lead

Responsibilities:

Project Management:

• Partners with P2P teams in completing all necessary tasks to finish out Elanco Divestiture.
• Lead small sized projects, and participate in workstreams within larger projects in line with the strategic priorities of P2P, particularly in the Process Implementation space.
• Demonstrate excellent communication and change management skills with stakeholders at multiple levels.
• Co-ordinate and execute on P2P involvement in Right to Operate and Pre S4 Hana projects, as assigned to the function from ISG.

Implementation:

• Oversee the implementation of specific process or system changes related to P2P
• Facilitation of requirements collection and impact assessment
• Provide input as core team member in process and system change discussions
• Oversee training planning, implementation, and stabilization activities

System Development/Technical Enhancements:

• Support potential system enhancements for future releases and facilitate the provision of end user and SME input to the IDS team responsible for Development, Testing and Release.
• Work with IDS on Bug Fix solution definition, User Acceptance Testing and ensure communication/delivery to end users prior when fixes are released, including the update of formal documentation (i.e. Job Aids or SOP’s)
• Manages and co-ordinates all P2P testing requirements from PMO and any other right to operate projects including new technologies e.g. CSM

Training:

• Collaboration with the P2P Global Process Owner and teams across P2P to develop the training strategy and oversees the training program
• Develop, and maintain curriculum (individual training plans), ensuring compliance across the entire P2P org and strategically ensuring the curricula meets the needs of the business and is adapted as the nature of the business changes .i.e. move to digital strategy.
• Develop and maintain training materials in various mediums (presentations, video recording, face-to-face and virtual, etc.)
• Deliver training (train the trainer approach and/or direct user training) inclusive of on-boarding of new staff and on-going training of staff

Support Model Governance:

• Have a good understanding of P2P systems to support complex ticket resolution and be an integration between Ops and IDs
• Monitor/oversee Service Now tickets logged to ensure: correct priority is assigned, duplicates are not logged, high-impact items are cascaded to inform end users in a timely manner.
• Communication on IT/system incidents which may impact end user efficiency or customer experience – provide weekly updates to leadership on open/closed tickets.
• Be an adept in the relevant P2P business processes and systems to ensure that root cause analysis correctly segregates tickets to identify whether a system fix, system enhancement, user re-training or business process change is required.
• Provide periodic analysis to P2P leadership on trending/ repeat issues etc. which may justify retraining for end users or warrant system change to eliminate occurrence.

• Deliver reporting and analytics activities not covered in the standard third-party reporting that can be delivered in-house
• Partners with P2P teams to monitor quality of data
• Partner on month-end reporting packages

 Requirements:

• Bachelors’ Degree or equivalent
• Proven Problem Solving Skills
• Proven control orientation based on prior operational business roles and/or audit experience
• Good communication skills
• Ability to work across cultures and across diverse management styles

• Prior experience with project management
• Prior experience as part of a GBIP implementation team or the BPKC
• Prior experience with GBS Centers, especially if in the P2P team