O2C Order Management Analyst – Spanish speaking Full Time Permanent

***LOCATION: CORK, Ireland (MULTINATIONAL PHARMACEUTICAL COMPANY, funded relocation)

***EU/UK Passport or Stamp 4 Visa required

The primary role of the O2C Order Management Analyst is to support accurate, efficient, and compliant customer order processing for customers across the business. 

*Two years fixed-term contract (possibility of extension)

Responsibilities:

• Effectively monitor and resolve all sales orders & sales interface issues
• Effectively manage, track and resolve all Tier 2 customer disputes, close any issues with orders, in cooperation with established customers and local team.
• Work in partnership with the O2C Order Management Associate to ensure excellent order processing & positive customer experiences
• Review key metrics & communicate to stakeholders to ensure KPIs are being met
• Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
• Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
• Be seen as a “go-to” information resource for O2C Order Management processing and related queries

Attributes and Qualifications:

• 2-3 years’ experience in O2C function with knowledge of order management processing and customer service experience and experience in identifying and delivering process change
• Bachelors Degree (or equivalent work experience)
• Fluency in English & Spanish
• Ability to handle complexity and utilize analytical skills, with attention to detail
• Ability to proactively & effectively analyse & resolve problems
• Ability to effectively prioritize and complete key tasks and deliverables
• Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
• Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO team members
• Experience with SAP O2C Module
• Experience in Business Warehouse or Business Objects, MS Excel, Word and PowerPoint
• Demonstrate excellence in all interactions with our internal customers & business partners

Additional Information

*Travel Percentage – Up to 10% of international travel may be required