1 year contract (renewal possible)
Salary between €2300 – €2800 / month + Benefits
Our client is the world’s largest medical technology, services and solutions company based in Heerlen serving physicians, hospitals and patients worldwide.
· Support day-to-day our clients Order-To-Cash processes (orders, disputes & credits, enquiries, returns, monitoring…) as well as Supply Chain processes through your analytical and operational involvement.
· Provide a professional level of support to the Back Office & Field sales staff and customers by processing a broad knowledge of products, processes, tools and policies and monitor product & information flows as well as resolving issues.
· Contribute to the company goals in the areas of customer satisfaction.
· Monitoring physical & information flows and you manage all incoming calls (including orders) and incoming e-mails to Customer Service shared mailboxes.
· Find issue resolution and reactive communication towards the customer, including coordination of the issues especially with Back Office teams.
· Exceptional return flow management such as; return info check-creation in SAP, pick up arrangement & follow-up & update SAP, and responsibility for Service & Repair management: creation in SAP, return arrangement, offer preparation & manage the invoicing.
· Bachelor degree (or at least MBO+)
· (Near-) native level in Norwegian & fluent in English
· 1 to 3 years experience in customer service or order management
· Excellent communication skills (verbal and written)
· Computer literacy (MS-Office )
· Strong sense of responsibility
· Ability to build lasting relationships
· Ability to work well under pressure
· Experience with SAP/ ERP
· Pro-active team player
· Target driven
· Customer oriented
· Analytical mindset
· Strong attention to detail
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