Medical Research Analyst

English native Medical Research Analyst

Medical Research Analyst will be the subject matter expert (SME) for Medical Research Consulting Agreements for US, EFPIA, and non-EFPIA countries. As part of this role, the Medical Research Analyst will have responsibility for leading the medical research contracting process globally to ensure a compliant and customer focused approach is maintained; creation and management of associated trainings and documentation, including SOPs and contract templates; process oversight across the CMS organisation including partnering with legal, compliance and privacy. The Analyst will liaise with the Medical Research Account Manager, where necessary, for escalations associated with FMV gaps, complexity and contract language exceptions. The Analyst will have responsibility for measuring performance against key metrics and service level agreements and identifying opportunities for process improvement.  In addition, the Analyst will ensure all Medical Research contracting, for both HCPs and non-HCPs, are compliant through a full understanding of the end-to-end global, regional and local Customer Meeting Services processes.

Key Responsibilities:

• Process all medical research consulting agreements for both HCPs and non-HCPs in accordance with country specific requirements.
• Ensure the scope of service (SOS) aligns with the medical research definition and escalate, where necessary.
• Liaise with various stakeholders, including HCPs and non-HCPs, to obtain all relevant documentation in order to proceed with contracting.
• Oversee contract negotiations and as needed, coordinate approvals from local legal, global regulatory or patent attorneys and business.
• Work with affiliates to process consulting agreements for national coordinators for all OUS countries where National Coordinators are required.
• Manage and maintain all Medical Research contracting templates to include local legal requirements for EFPIA and non-EFPIA countries.
• Document all processes and trainings associated with this role, ensuring that this documentation is updated and maintained in line with any process changes.
• Provide audit support as and when needed, including support for internal inquiries.
• Support reporting requirements by reviewing and providing regular metrics to key stakeholders.
• Facilitate trainings on the Medical Research process where required and provide guidance and support for all Medical Research queries/escalations.
• Demonstrate an understanding of the payment process for each executed contract, determining if a local affiliate payment is required, or a PO.
• Complete quality control review of all medical research contracts.

Basic Qualifications:    

• Bachelor’s degree or equivalent.

Additional Skills/Preferences:

• 2-3 years’ Medical Research Contracting experience.
• Ability to work in local/regional/global team environment and communicate effectively with both internal and external business partners of all levels & disciplines through exemplary English oral and written communication skills
• Demonstrated strong customer focus with the ability to develop key professional relationships in all aspects of the position that result in stable, consistent, reliable, and courteous communication when dealing with other key business partners and external customers
• Ability to proactively & effectively analyse & resolve problems, using judgement and experience to escalate where necessary.
• Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
• High learning agility with ability to adapt to a changing environment and champion organisational change with a strong customer and people orientation/focus.
• Problem solving and conflict management skills with ability to assess risk to effectively make decisions and defend positions.
• Knowledge and demonstrated competencies in the following is an advantage:
• Experience with the use of Salesforce.com, SAP and CPS.
• Experience with contracting systems an advantage.
• The GBS focuses on the following foundational pillars across the full organisation to ensure a solid and consistent approach to running our business

Compliance:

• Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture along with the relevant training materials & tools
• Familiarise with all applicable legislation to ensure that all internal policies and procedures are in compliance the relevant legislation
• Assist with the investigation and management of potential instances of non-compliance with company and external legislative policies & procedures
• Ensure robust reporting on the progress and resolution of compliance issues, including escalation to Compliance Officer/Senior Management/internal or external regulatory bodies as appropriate.

People:

• Actively work with internal & external regulatory authorities to build effective working relationships
• Positive collaborating with the management team to identify solutions to legal, Employee Relations, data compliance and privacy issues.

Customer:

• Demonstrate excellence in all interactions with our GBS internal customers/business partners
• Continuous Improvement
• Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
• Actively work with the GBS teams to ensure an increasing level of efficiency in achieving the required legislative compliance

Salary: up to 40K+5% bonus