The role of the Product Specialist as part of the European Medical Information organization is to
act as the European Medical Information Subject Matter Expert (SME) with very comprehensive,
detailed and specific subject matter knowledge. She/he supports the frontline Medical Information
colleagues and ensures comparable standards for answers to customers within Medical Information
Regional Subject Matter Expert for Medical Information
English and/or local language.
balanced, scientifically based, consistent and accurate medical information responses for use by
internal business partners to answer unsolicited external customer questions and from internal
integrate data and information from various sources and technologies to address customer needs
across regions, functions, and phases of drug development.
regional/global application to promote consistency and proactively communicates to facilitate
Support for European Medical Information
training and quality monitoring of responses to support First Touch Point Resolution.
order to identify new topics coming up from the markets, since this may require new/updated
standard answers, databases and trainings.
team members, manage expectations and timelines effectively.
departments by sharing scientific therapeutic expertise and medical information, give guidance, and
answer questions across regions, functions and phases of drug development.
the business continuity plan.
regional launches and ensure regional needs are incorporated into global work plans.
expertise to drive the awareness of Medical Information business and initiatives outside of the company.
Specialist Know How
developments and changes related to his/her subject matter.
resources and technologies to address complex customer questions in a timely manner.
Additional Responsibilities in case the affiliate delegates Responsible Pharmacist duties:
specificities of regulations are taken into account:
o Responsible for compliance with the requirement for information on the company’s products aligned with
the ethical principles in the Public Health Code
o Ensure compliance of validation processes, ensure that the local specificities of French national
regulations are taken into account, or respectively another country’s national regulations.
o Responsible to provide periodic reports to the Responsible Pharmacist and alert him/her as
into a succinct, technically correct, readable document that customers are able to read and use to
make clinical decisions.
writing medical information.
evaluation of the medical literature
Additional Qualification Requirements in case the affiliate delegates Responsible Pharmacist
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