Medical Information Analyst – Fluent French Full Time Permanent

Location: CORK, Ireland (multinational pharmaceutical company – funded relocation package and great benefits)

The analyst is responsible for responding professionally to medical / pharmaceutical inquiries from Health Care Providers (HCPs), patients and other clients & for documenting all customer interactions in the appropriate computer system.

Additional Responsibilities:

• Handle calls requesting product information from HCPs and other customers.
• Answer calls in a courteous, professional manner with predefined answers/resources.
• Handle of queries from patients by providing balanced, accurate and non-promotional information.
• Identify queries containing either adverse events or product quality complaints and handle these in accordance with the appropriate operating procedures.
• Accurately record all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices.
• Response to Crisis/Red Flag calls and refer to Medical Information staff until resolution.

Minimum Qualification Requirements:

• Bachelor’s degree, diploma, medical or pharmaceutical technical assistant or equivalent in healthcare, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience. Business experience such as medical sales representative will also be considered.
• Good background of understanding national healthcare systems
• Native French speaker with fluency in English