The role of the Medical Information Agent is to support Medical Information Services in Europe. This role is entry level; the Medical Information Agent is responsible for professionally responding to medical/pharmaceutical inquiries from Health Care Providers (HCP), patients and other customers. The Agent is also responsible for documenting all customer interactions in the appropriate computer system.
The Medical Information organization combines scientific knowledge and communication expertise in order to organize and deliver relevant medical communications that are meaningful and relevant to customers, enhance patient care and advance the quality and transparency of company research.
Medical Information provides answers to unsolicited medical requests from customers. Answers are created based on professional and scientific expertise and serve as an essential link between company and customers (HCPs or patients, respectively). Careful listening to customer needs and adequate responding to customer inquiries is associated with a positive customer experience.
Create, Promote and Maintain Operational Excellence
Minimum Qualification Requirements:
Other Information/Additional Preferences:
Our client does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
TEAM LEADER with a native level of English or Spanish NIGHT SHIFTS!!! Role: You manage the delivery of support services...Apply For This Job