Head of Ecommerce – Fluent English and French Full Time Permanent

LOCATION: DUBLIN 

Our client, a global player in luxury and fashion industry, is now looking for a candidate to fill their job position as HEAD of ECOMMERCE

Responsible for the daily E-Commerce requirement, Outbound, Reversal, consumables, Inventory control to ensure delivery of a first class customer service.

Responsibilities:

· Lead the Ecommerce operation with full ownership to deliver all business requirements to ensure day-to-day operations

· Support, Train & help the ECommerce team members 

· Future Management of a team depending on volume profile and peak season

· Liaise daily with internal and external stakeholders 

· Work closely on a daily basis with the Operations Management, Quality Control & Repair teams

· Lead inventory management program & deliver daily, weekly, monthly reports while liaise with the wider business to ensure effective inventory management

· Lead & deliver a weekly manual consumable program to ensure no packaging shortages to impact the business

· Monitor, Identify, analyse, remedy and root-cause-analysis of operational issues

· Lead quality, safety & training programs for all ECommerce activities

· Technical writer of all SOPs

· Lead a continuous improvement environment and work the business on improvements

· Lead and play an important role on delivering all stages of the ECommerce project

· Support UAT Testing

Successful candidate would have:

· Minimum of 2 years’ experience with people management

· Minimum of 5 years’ experience working in warehouse environment

· Experience in Vendor or supplier management desirable

· Excellent communication, customer orientation and ongoing engagement skills

· Excellent leadership, coordination, motivation & organising skills

· Self-motivated with a proactive approach to problem solving

· Able to maintain a strong and sustainable working relationship with the internal and external team

· High level of responsibility, taking ownership and awareness of business-criticality

· Ability to work under pressure and with deadlines

· Willing and able to work flexible hours to support peak seasons

· Able to undertake international travel assignments

· Fluent in English (FRENCH is a plus)

Technical Skills Required:

· Strong Experience with SAP essential (salesforce an advantage).

· Strong Experience with WMS

· Experience in supporting / leading quality, safety & training programs

· Experience leading inventory management programs, cycle counting, root cause analysis & system updates.

· Working in an automated operation is an advantage.