Medical Information Manager
The Global Business Solutions (GBS) Center at Cork was established in July 2010 to provide financial shared service such as Order to Cash, Purchase to Pay, General Accounting, and Global Travel and Meeting services. Since then, the scope of GBS Cork has expanded outside of Finance and into other Business Service functions (Customer Meeting Services, Global HR Data Management). The current headcount is circa 350 multi-lingual employees and was awarded CIMA International Shared Service Centre of the Year in 2013 and 2014, with particular credit to Employee Engagement. GBS Cork is currently in the process of setting up a centralised, multi-lingual team to provide Medical Information support to our Affiliates in Europe.
Ownership and Accountability
Deliver successful implementation of Medical Information Service and GBS activities and business process responsibilities for assigned countries.
Coordinate and oversee the Medical Information processes within GBS for assigned affiliates
Be the escalation point for GBS operational issues for supported affiliates and HCP customers
Serves as a leader by directing the team and ensuring the team successfully applies the customer interaction strategy to each interaction.
Coordinate staff recruitment, including writing vacancy advertisements and liaising with HR staff
Recruit, manage, and develop people effectively to deliver exceptional value to internal and external customers.
Provides development support for direct reports, including Performance Management and Development plan
Reviewing the performance of staff, identifying training needs and planning training sessions
Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
Assigning of employees to day-to-day activities and general team resource planning
Ensure operational goals and targets are met with best in class processes/systems and within the boundaries of compliance.
Partner with Quality and Compliance Team, to develop operational improvement plans for employees and ensure staff qualifications.
Collaborate with Medical Information partners to assure effective communication of the teams efforts and to obtain needed resources for the team.
Influence and Co-ordinate the integration of local, regional and corporate initiatives.
Work with the Senior Manager to develop and maintain relationships with markets, local HCPs, auditors and other GBS functions
Influence and drive Process Improvement and Efficiency
Lead and implement process improvement projects and optimisation opportunities related to Medical information processes
Lead Medical Information regional standardisation, ensuring adherence across all affiliates to the new standard process design
Execution of internal controls and compliance – ensure
rigorous process controls are embedded
Develop and manage key performance metrics both internally (GBS) and externally.
Present metrics to local management and external stakeholders
Develop and maintain challenging service level agreements (SLA’s)
Management of operational issues and resolution
Coordination of SOP and Job Aid updates
Understand and follow all compliance policies, laws, regulations and The Red Book
Integrate compliance within the team into daily activities and help to interpret relevant regulations and guidelines acting as an expert within the team
Monitor random calls to improve quality, minimize errors and track operative performance
Cooperates with investigations, monitoring and audits
· Advanced degree Bachelor´s degree in a medical or natural science discipline with at least 5 years of experience,
· Master´s Degree with at least 2-3 years of experience,
· or a PhD or equivalent business experience:
· Licensed pharmacist or natural scientist or educational/work background in health care, medical affairs, clinical development, and scientific or medical communications field.
Demonstrated high-level, end-user computer skills (e.g., word processing, tables and graphics, spreadsheets, presentations and templates).
Ability to manage cross functional process alignment and management of processes to ensure compliance with industry, regulatory and customer requirements.
High learning agility with ability to be flexible, adaptable, and to manage multiple, often conflicting, projects and teams and bring to successful resolution in a constantly changing business environment.
Ability to communicate clearly and succinctly with all audiences and forums through exemplary oral and written communication skills.
Ability to model and exemplify teamwork to ensure success of business and peers.
Some travel may be required to support business needs.
Demonstrated experience in Supervision / People Development
Strong Leadership skills essential
High self-awareness and ability to operate effectively in a multi-cultural and multi-lingual environment.
Strong communicating skills essential.
Performance driven – seeks and acts on results
Compliance and controls experience an advantage
Ability to achieve result through people, directly and indirectly.