German New Business Administrator

GERMAN NEW BUSINESS ADMINISTRATOR

Location: Dublin

Our client is a life insurance company located in Dublin who is looking for German New Business Administrator.

The Job

The successful candidate will provide high quality customer service that consistently achieves predetermined turnaround and quality standards, in order to satisfy the requirements of the Life Assurance business in the German market.

Duties & Responsibilities

• To carry out the principal new business functions across all products – input, requesting missing
• information, pipeline management, post – assigned to you as per the business needs. You will need
• to be able to react positively to ever-changing business demands
• To ensure accuracy in all written correspondence to clients and brokers and to ensure systems are
• accurate
• Providing excellent customer service in contacting brokers and broker consultants to solve problems
• swiftly and to avoid unnecessary delays.
• On an ongoing basis to familiarise yourself and keep updated on all technical aspects of the job ie.
• products, procedures, compliance and legal issues
• To attend and participate in all training sessions organised on your behalf.
• Once gained sufficient experience, you may be required to help in the training of newer team
• members.
• Identify, put forward and discuss any ideas that may lead to the improvement of New Business
• processes and procedures
• To build positive and professional working relationships with other teams closely linked to the New
• Business Department – Customer Services, Underwriting and Policy Alterations.
• Complaint handling within guidelines and service standards

The person

Essential

• Fluent written and spoken German language skills
• Office administration experience
• Word Processing (MS Word, MS Excel and e-mail) experience
• Excellent organisational skills
• Ability to prioritise
• Ability to work on own initiative
• Good team player
• Customer Focused.
• Enthusiasm & Commitment

Desirable

Financial Services or specifically Life Assurance experience