German fluent Customer Support

Location: Lisbon, Portugal

Salary: 1550e gross p/month

Contract: 12 months

Working hours: Mo-Sa 8 a.m.to 5 p.m.

Training  takes 10 days (9 a.m. to 5:30 p.m)

Profile:

• Fluent German and good English
• Active listening
• Good needs assessment
• Enjoy customer service
• Willingness to solve even difficult cases in the first contact
• Resistance to stress

Responsibilities:

• Service-oriented inbound
• Answering customer questions and executing orders in the first contact around the entire Service Retail
• Assist with phone banking ID and T-PIN & Postbank app setup.
• Card blocking/unblocking/exchange
• Recording of phishing cases
• Acceptance of payment transaction orders
• Product information
• Recording of complaints