German fluent Technical Support Permanent

German fluent Technical Support

Responsibilities:

• Supporting business and consumers via inbound calls, emails and live chat queries.
• Resolving product queries and fielding questions regarding online accounts and customer orders
• Complaint handling and resolution
• Offering in-depth product knowledge of our range and legislation around the products.
• Monitoring and engaging consumer questions that come through Social Media
• Ensuring the best consumer experience possible is provided
• Helping drive sales activity where appropriate and conducting customer surveys

What we offer:

• Competitive annual base salary plus bonus based on performance
• Excellent relocation package to assist you in moving to Belfast (Including flight assistance and 7 nights hotel accommodation).
• Continuous paid training on the latest technology
• Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
• Private Pension and Life assurance
• Kitchen
• 25 Annual leave days, increasing with service
• Potential for rapid advancement in many fields, and throughout 17 countries!

Skills:

• Fluency in German and English
• Previous customer service experience, especially those with call centre experience.
• The ability to build relationships.
• Experience of working and collaborating with internal departments.
• Social Media experience is a benefit.
• The ability to multitask.

Salary: 19K£ p/year

Permanent