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German fluent Customer Support Full Time Permanent

Bespoke Recruitment

Bespoke Recruitment

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B2C Customer Support fluent German

Responsibilities:

  • Provide friendly, professional and efficient service via inbound/outbound calls, live chat and or emails
  • Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion
  • Make yourself available to receive calls for a minimum of 80% of your on-line time
  • Identify and escalate issues appropriately.
  • Provide feedback on a daily basis to the team leader on new issues
  • Research information and troubleshoot problems using available resources.
  • Document all calls in order to track types of inquiries utilizing a CRM software
  • Act as a liaison between Client Services and Store for the purpose of sharing information relevant to both departments and booking in-store appointments for final clients.
  • Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects
  • This role may involve shift work during Saturday
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Job Overview

  • Date Posted: Posted 3 weeks ago
  • Expiration date: 26th May 2022
  • Location: Dublin, County Dublin, Republic of Ireland
  • Job Title: German fluent Customer Support
  • Salary: €32000 - €33000
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