German fluent Customer Support Full Time Permanent

B2C Customer Support fluent German

Responsibilities:

• Provide friendly, professional and efficient service via inbound/outbound calls, live chat and or emails
• Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion
• Make yourself available to receive calls for a minimum of 80% of your on-line time
• Identify and escalate issues appropriately.
• Provide feedback on a daily basis to the team leader on new issues
• Research information and troubleshoot problems using available resources.
• Document all calls in order to track types of inquiries utilizing a CRM software
• Act as a liaison between Client Services and Store for the purpose of sharing information relevant to both departments and booking in-store appointments for final clients.
• Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects
• This role may involve shift work during Saturday