German fluent Customer Support

Athens, Greece on site

Working hours: Monday to Sunday 08:00 – 19:30  (8h/day)

Monthly gross salary: 1.380€ (Plus sign on bonus 500€ gross in 2 instalments 1st & 4th payroll)

Responsibilities:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems.
• Tracks and follows cases to ensure that they closed in an efficient and timely manner.
• Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our customers at all times.
• First point of contact for customers by phone and email; resolving basic questions and queries.
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensuring a high level of partner service and a positive partner experience
• Making effective decisions on when to escalate a case
• Supporting your colleagues with peer learning, and being open to feedback from others
• Positively participating in company events, and in weekly team meetings
• Taking part in new projects and tests that we may need your help with
• Promoting the our culture

Requirements:

• Fluency in German and English
• Customer services experience
• Resident of or ability to relocate to Athens, Greece and gain work authorization

Benefits:

• Career-growth and lots of learning opportunities for aspiring minds
• 25 days annual leave per year
• Employee engagement activities
• Relocation assistance
• Performance bonus opportunities