GERMAN COLLECTIONS SPECIALIST 

Our client is a global BPO provider located in Dublin 3, Ireland who is searching for a German Collections Specialist to join their expanding team.

Location: Dublin

Overall Job Purpose

The Collections Agent is responsible for the handling all customer inquiries in a client driven environment regarding payments, cash applications and outstanding balances.  The role will play a part in the development of new strategies, workflows and processes.

 Essential Qualifications, Training and Experience:

• 1 year minimum customer service experience in a fast paced environment
• Proficient in Microsoft Office
• Fluent German and English
• Flexibility with working hours and shift patterns

Desirable Qualifications, Training and Experience:

• 3^rd level qualification is desirable
• Experience in a call center environment
• Experience in a financial services environment would be beneficial
• Understanding of the dunning process is desirable

Personal Attributes required:

• A positive attitude with strong business acumen
• Excellent communication skills and the ability to engage with Business Managers at all levels

Organisational Competencies

• Initiative
• Solution Orientation
• Collaboration
• Organisational Commitment

Tagged as: Collections, Customer Support, finance