Our client is looking for Customer Success Managers who are interested in using creativity to solve problems, building long-term relationships with businesses, and helping their customers use software to achieve their inbound goals.
Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive.
As a CSM, you will be responsible for managing 100 – 200 customer relationships. Some of your customers will be new while others may have been using our client for several years. You will work with your customers on a quarterly basis to understand their goals, aligning them with the necessary resources to achieve them. You will also be responsible for managing the renewal cycle with these customers. Along the way, you will get to know our client’s software incredibly well and help your customers fully adopt the platform.
In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword “stain resistant carpet” through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation.
Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes roughly three scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from our client. The reactive work runs the gamut from questions about invoices to “how to” questions about the software.
If you’re stimulated by problem solving – whether it’s a business or technical challenge – this is the role for you.
Our client as a company is committed to redefining how people live and work through its unique approach to company culture.
On top of our amazing culture that we’re very proud of, we’ve got some fantastic benefits: