English Technical Support Entry Level

Responsibilities:

Provide first class support within a busy call center environment to customers via telephone
Achieve and maintain call handling and quality based statistics
Effective use of the systems and tools available to the Support Centre
Track and document information regarding customers and their queries in call tracking database
Contribute to overall team performance, including support and assistance of other team members
Promote additional client services as required

Personal Success Profile:

Excellent Customer service skills
Excellent communication skills to include verbal, written and listening
Ability and willingness to solve problems and provide support
Full flexibility to work various shifts from 7.00am – 11.00pm, 7 days a week
Experience in an environment where adherence to a schedule is of the utmost importance
Good knowledge and understanding of internet, broadband, supported CPE (modems, terminal adapters, routers, etc…) mail clients, web browsers, FTP and computer operating systems
Must be able to work in a high volume, fast paced, goal-oriented environment
Must have strong initiative, be positive and a quick learner with attention to detail
Ability to work independently and in a team environment
Resilient and calm with an ability to assist customers and drive brand loyalty
Ability to manage time wisely to meet call handle time and work with targets

We offer you:

Discount website with various offers against high street brands, holiday breaks and Dublin restaurants
Excellent company benefits including pension, life assurance, education allowance, discounts on gym memberships and phone plan to name a few

Start date: 5/11 or 12/11

English Technical Support Entry Level Permanent