Dutch Customer Relationship Representative Permanent

Customer Relationship Representatives – Dutch

Location – Athlone

Position type: Permanent

Our client is a global provider of medical technologies in Athlone. Your role will be to manage the day to day Customer Service activities including process of orders.

Key Responsibilities

– Call handling

– Query and complaint management

– Liaison with warehouse / monitor delivery performance

– Backorder management

– Sales support

– Liaison with Accounts Receivable

– Price management and control

– Customer master data maintenance

– Recall support

– Back up to Customer Service Administrators

Key Relationships

– Demand Planning team

– Warehouse

– Sales and marketing organization

– Customers both internal and external

– EMEA HQ Support functions (HR, IT, Legal, Customer Service)

– QA/RA dept.

– Account department

– External service providers

Disciplines/Qualifications required:

Essential Skills

– Fluency in Dutch and English

– Previous Customer Service experience

– Relevant 3rd level qualification

– High level of accuracy

– Strong attention to detail

– Good computer skills; knowledge of Microsoft Office tools and SAP an advantage

– Excellent communication skills

– Professional telephone manner

– Strong service orientation

– Ability to build strong relationships with customers and internal colleagues

– Self Starter / ‘Can Do’ approach

– Time management & organisational skills

– Goal orientated