Danish Technical Support Permanent

Danish or German Technical Support Professional

The technical support professional will be responsible for taking inbound calls from prospective customers with regards to sports and electronic accessories, handling customer inquires in a professional manner while providing the highest level of technical/customer service. It is important to maintain a good knowledge of the sports environment and the latest gadgets in order to increase our customer support.

You will be responsible for but not limited to:

• Offering customer service to end users/dealers in relation to a wide range of electronic products
• Answering emails from customers/dealers
• Ensure customer satisfaction by providing timely and accurate information.
• Logging detailed and accurate case notes to ensure optimal assistance for customers

Experience and personal skills needed:

• Intermediate vocational education (MBO)
• You have strong typing and PC skills
• Fluency in Danish
• Software related knowledge and aptitude a plus
• You are interested in sports and you enjoy different sports activities
• Willing to work flexible hours
• Working hours flexible Monday through Friday 9.00 – 18.00.
• Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
• You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
• Well-organized, accurate, you are detail-oriented, professional and courteous with high self motivation.

We offer you:

• An exciting full time job in a young international environment

• Possibilities for development and promotions
• Health Insurance Benefits
• Pension plan

Salary: 1900e p/month

Tagged as: Danish, Technical Support