DANISH CUSTOMER SERVICE REPRESENTATIVE

Location: Dublin

Our Client, the European and Worldwide leader in the experience gift market that operations in 10 countries and offers a wide choice of experience themes such as: Overnight Stays, Wellness, Adventure, Gastronomy and Special occasion multi-themes, for consumers is now looking for Danish Customer Service Representative.

The Role

We have many open roles where fluent Danish customer oriented people with great attitude and work ethic, could potentially join us during this exciting time in our company’s history!

Reporting to the Customer Service Team Lead, you will join the CS team in Dublin. A brand ambassador, and representing the Company, you will use your excellent skills in communication, influencing and problem solving to assist our customers and help to resolve their inquiries and provide a first-class quality customer experience.

Key Responsibilities

The role of a customer service representative is one of the most important of the client’s team. Interacting directly with customers at all stages of the business relationship, you are often the only representative of our business with whom the customer will communicate. As such, the variety of tasks you perform can effectively make or break the business’ relationship with the customer.

Customer Experience

A customer service representative is the face of our client. It is important for a customer service representative to ensure that every potential and existing customer has a pleasant experience. Acting as an extension of the company, this task is accomplished by treating each customer in a courteous manner, greeting them and answering every question pleasantly and efficiently.

In some cases, a customer service representative is required to finalize sales. In these circumstances, you must speak with each customer and identify their needs and then recommend the appropriate product, partner or experience.

Issue Resolution

Effectively manage incoming contacts by any channel
Record details of customer contacts and actions taken
Research answers or solutions as needed
Complaint handling
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Essential Competencies / Skills

Fluent in Danish; Proficient in English
Enthusiastic, courteous, directive, curious, and positive
Customer and solution oriented
Excellent communication skills – verbal and written (at ease on the phone)
Ability to exercise independent judgment on situations
Ability to understanding complex information
Ability to work under pressure
Ability to handle calls, emails or webchats and take notes at the same time
Motivated by your own and team performance in a very number driven environment
Experience in a customer oriented environment is a big plus

Danish Customer Service Representative