Senior Customer Meeting Services Analyst
Responsibilities The Customer Meeting Services (CMS) team support Lilly’s meeting owners throughout Europe, Russia, Ukraine & Turkey with meeting planning & oversight, contract & payment execution and transfer of value (TOV) data collection to enable compliance with the EFPIA Disclosure Code. CMS teams locally provide support for Meetings Oversight, while the CMS teams located in the GBS complete Health Care Provider (HCP) contracting, payment, expense reimbursement compliance & technical support.
The primary role of the CMS Senior Analyst is to provide excellent, in-depth, risk-savvy oversight & coordination of all aspects of the contracting and payment activities completed within their allocated Hub.
Experience in Sales Force, SAP P2P module, MS Office including Visio is an advantage.
Experience with Contracting systems is an advantage
Additional Information The GBS focuses on the following foundational pillars across the full organisation to ensure a solid and consistent approach to running our business (Additional Information section in 2XB):
Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture
Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
Ensure ownership for all applicable Operational controls for your area as well as the remediation for any deficiencies and the sharing of all learnings across the team.
Actively work with the core team members, internal business partners, external support agencies, and Healthcare Professionals to build effective working
Demonstrate excellence in all interactions with our GBS internal customers & business partners
Coach and mentor the CMS Analysts and Associates on process related matters.
Demonstrated ability to build relations at all levels, both in person and virtually to develop trusting partnerships with colleagues and stakeholders.
Customer Focus on measuring & improving our Healthcare Professional’s experience with the CMS process & teams
Build and maintain a strong understanding of Lilly’s product lines/strategy within the Hub.
Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
Actively work with the core team members & Global/Regional CMS team to influence/drive improvements for processes