Croatian Customer Service Executive

CROATIAN CUSTOMER SERVICE EXECUTIVE

Location: Barcelona

Our client, the market leading online hotel reservation service in the world, is now looking for a Croatian Customer Service Executive for global customer support services in Spain.

As a Customer Service Executive you will be working 39/40 hours per week in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between guests and the hotel.

Main Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax
• Modify, change and/or cancel existing reservations
• Outbound calls to hotels/guests to arrangement special requests
• Liaison between guest and hotel to resolve complaints
• Support relationships with hotels by providing high levels of customer service and account management support

Required Skills

• Excellent communication skills
• Excellent business skills
• Problem solving
• Sense of responsibility
• Independent and customer friendly

Ideal Profile

• Experienced with internet and hotel industry
• Fluent in both written and spoken English and Croatian
• Available Full-time (40 h/week) and flexible in work schedule
• Available to attend a full-time (5 weeks) paid training
• In possession of a valid work-permit for Spain

Benefits

• A gross salary of EUR 1360 based on 40 hours (14 payments scheme)
• Guaranteed salary increase after 6 months and then again after one year which gives OTE Earnings of over €23,000
• Language bonus 106,35 EUR gross (12 payments)
• Quarterly Bonus Plan 12% of your salary, if you meet certain requirements
• International working environment
• Convenient office location in the center of Barcelona
• 24 holidays per year on full time bases