Contracts Support fluent German Full Time Permanent

Customer Meeting Service Associate fluent German (Legal/Contract Support)

Responsibilities:

The primary role of the CMS Associate is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

• Ensure efficient and effective issue resolution across the Contract to Pay process including the pre-contract data management aspects. 
• Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs
• Ensure compliance with data capture requirements to support the Lilly’s TOV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
• Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners
• Provide excellent customer experience through the end to end coordination & execution of the Contract to Pay process in a compliant manner.  This includes the pre-contracting data management for the Healthcare Professional. 
• Monitor daily operational dashboard to ensure compliance with pre-defined SLAs
• Support global/regional CMS projects with focus on the Contract to Pay process & pre-contracting data management
• Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members

Requirements: Experience and Education:

• customer facing experience with excellent communications & compliance skills.  Legal/Contracting/Travel & Meetings support experience an advantage
• Associates Degree (or equivalent work experience)
• Fluency in German and English language essential. Proficiency in other languages an advantage
• Experience in Sales Force, SAP P2P module, MS Office
• Experience with Contracting systems an advantage