Our Client is making a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives.
Our Client enjoys a strong reputation for quality and consistent focus on employee development. Our Client’s mission is to attract the best people and always look at alternative ways to provide opportunities for their people to excel, grow and build an exceptional and fulfilling career. Other than working with a great team, also offer a very competitive benefits package. You will be provided an open, transparent, and friendly work environment where we empower people and provide them with opportunities to develop their long-term career.
The Customer Meeting Services (CMS) team support meeting owners throughout EMEA with meeting planning & oversight, contract & payment execution and transfer of value (TOV) data collection to enable compliance with the EFPIA Disclosure Code. CMS teams locally provide support for Meetings Oversight, while the CMS teams located in the GBS complete Health Care Provider (HCP) contracting, payment, expense reimbursement compliance & technical support.
Key Responsibilities for Capabilities Analyst:
Within CMS, the Capabilities Team is currently looking for a motivated, solution-focused technically minded professional to join its team in Cork on an interim basis. This individual will be an exceptional professional, who consistently exceeds expectations, thrives in a challenging and dynamic work environment, and will be an active contributor to our team. The CMS Capabilities Analyst will work cross-functionally and have regular interaction with key business partners within the GBS, European & Global CMS network, along with other key connected functions, in particular IT, Global Transparency, Global Commercial Operations (GCO) and Ethics & Compliance. The role will have a particular focus on system maintenance and development / technical enhancements.
Roles and Responsibilities include recognize, exemplify and adhere to our Client’s values which centre on our commitment to People, Excellence and Compliance. As a key member of the CMS organisation, the CMS Capabilities Analyst provides expertise and support on a wide range of business process and system related topics for the Customer Meeting Services operational teams, both the teams located in the GBS Centre and in the affiliates supported by CMS. The key activities supported by the team include:
Lead medium sized projects, or workstreams within larger projects in line with the strategic priorities of CMS.
Demonstrate excellence communication & change management skills with stakeholders at multiple level.
Design, validate & deliver business processes, through multiple media – including process mapping, Swimlane creation, PowerPoint summary and formal documentation
Create, deliver and support end user training on new functionality or frequently asked questions, including updates to reference documents, job aids and SOPs
Engage with SMEs and Continuous Improvement Forums within CMS Operations to support the identification of common system issues or concerns impacting end user efficiency or Customer Experience
Support with system development, bug fixes and technical enhancements, through creation of user stories, end user testing and engagement with key stakeholders across the SME and IT groups
Oversight & execution of Content Management changes to Customer Facing web portal as required by the business to support local legal requirements, customer experience improvements, privacy requirements.
DocuSign maintenance and optimisation.
Support with Data Management and Authentication Process activities across CMS through the execution of requests in the Customer ODS, Customer Facing web portal, and management of TVA kick-outs, to support CMS business processes and TOV Disclosure requirements.
Have an in depth understanding of the system & end to end CMS business process (Cork, Local, Global & MPC) to support complex ticket resolution, working closely with the business and IT in order to communicate and assess incidents which may impact end user efficiency or Cx.
Manage changes to Dashboards requested or required by Ops Teams, ensuring that they are optimised for operational efficiency and based on best practice.
Governance of CMS templates to oversee the publication of templates to Production in addition to supporting the operational teams with complex draw looping requirements.
Ability to handle complexity and utilize analytical skills, with attention to detail
Ability to proactively & effectively analyse & resolve problems
Ability to effectively prioritize and complete key tasks and deliverables
Able to respond flexibly and empathetically to customer or stakeholder needs needs, managing their expectations effectively
Ability to work in local/regional/global team environment and communicate effectively with internal business partners
Experience of working in a business integration capacity
Experience working with the following systems would be an advantage: Salesforce, SAP, MS Office, MS Project & Visio, Jira.
Extensive knowledge and experience of end-to-end CMS processes and systems.
2+ years’ relevant experience in business integration/an IT-related field would be an advantage
IT, Project Management or Training qualification would be an advantage
Another European language is a plus.
Up to 10% international travel may be required
Our Client does not discriminate on the basis of age, race, colour, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Salary: up to 45K (DOE) + 5% annual bonus
Contract: Permanent or 23 months contract – As wished by the candidate.
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