B2B Customer Service Representative-trilingual – FR+IT+ENG Full Time Permanent

Job in Dublin

B2B Customer Representative:

– Provide friendly service via inbound/outbound calls, live chat and emails (stock availability, expected delivery date and client’s order status)

– Provide daily feedback to the team leader

– Achieve metric goals independently with minimal direction and support

– Act as a liaison between Client Services and Store (sharing information relevant to both departments and booking in-store appointments for final clients)

– Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects

– Manage the orders from customers (entering in the system, checking pricing, date of delivery)

– Coordinate operational market activities for the assigned market effectively, verifying progress and intervening in a timely manner when obstacles arise in keeping with agreed deadlines and commercial requirements.

– Keep track of the orders from reception to delivery at final destination

Your qualities

– 2 to 5 years of customer servicing experience in hospitality

– Fluent in English, Italian and French (written and spoken)

– Use of MS Office

– Ability to succeed in a fast paced environment

– Patience, empathy, and ability to work under pressure

– Enthusiasm and motivation

– Ability to work under pressure and adapt quickly to adverse situations

– Team player