B2B Customer Care – Claims and Returns Full Time Permanent

Accountabilities

• Manage sales and purchase orders from customers and/or Affiliates throughout the whole downstream supply chain flow, from order processing to delivery at final destination
• Coordinate logistics and shipping to Region of competence according to incoterms and in line with existing KPIs
• Coordinate operational activities for assigned markets verifying progress; when obstacles arise intervene/escalate within agreed deadlines and commercial requirements
• Reply to the inquiries from customers/Sales Managers (order management, stock availability, shipping status, credit issues, mis-shipments) within 48 hrs. from their receipt and keep track of them
• Ensure Channel Inventory awareness & reaction (stock availability, delivery process) by co-operating with Distribution Planning towards full order stock allocation
• Work closely with Credit Risk, F&A and Sales Managers for credit limit issues
• Follow-up on open cases in line with the approved schedule 
• Ensure inter-departmental cooperation towards Customer Excellence
• Ensure appropriate, complete and timely reporting upon ad-hoc requests from Managers

Requirements

• Fluent English + another EU Language a plus
• CS experience
• MS Office 
• Knowledge of SAP
• Planning
• Organization
• Flexibility
• Stress tolerance
• Attention to detail
• Customer Orientation
• Teamwork
• Communication