GERMAN PHOTOGRAPHY SUPPORT ADVISOR

Location: Dublin

We’re seeking German speakers, fluent in English, to provide first class customer support to consumers of one of the world’s most recognised brands in digital photography products.

As a Support Agent, you will handle customer inquiries in a friendly, upbeat manner whilst attempting to resolve inbound customer queries. You’ll have access to a variety of resources, training and support in order to further develop problem-solving skills necessary to deliver the highest level of customer service. As well as receiving on-going training, you will have access to a wide variety of Photography products to use for testing and personal photography.

Role & Responsibilities

Provide first class support to customers, via Phone, Email and Live Chat
Be part of a Support team within a Call Centre
Achieve Company goals, such as Customer Satisfaction and Quality scores
Help the team achieve overall targets
Document customer interactions with accurate call logging

Requirements

Fluent in English and German
Passionate about delivering great customer service, you want to solve customer problems
A knowledge/understanding of Photography would be an advantage but not necessary
A basic level of computer operating systems
Be able to work in a flexible manner within a changing, goal-orientated environment
Be a good team player, excited about working in a young, multi-lingual environment
Ability to work independently and in a team environment when necessary
Have good time management skills

Benefits

Monday – Friday working patterns. No night shift or weekends required
20 days annual holiday + 9 statutory days entitlement
Staff Subsidised Canteen
Free Parking
Games Room / Breakout area
Pay for Performance bonus program
Access to a wide variety of Photography products, which can be borrowed for personal use
Access to additional Company benefits after passing Probation period of 6 months
Discounts with various high street brands
Potential for career advancement in many fields, and throughout 31 countries

German Photography Support Advisor Permanent