Dutch Speaking Customer Service Agent for the largest social media network.

Berlin, Germany (on-site)

€2500 gross monthly salary/ €30,000* gross annual salary.

€300 gross monthly language allowance + €40 monthly shopping card + 6 weeks paid training.

This position provides customer service support and resolution of routine problems regarding client’s product or services.

Responsibilities:

• You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in Dutch language.
• You are putting together solutions to support and expand your customer’s self-serve advertising customer base.
• You are able to manage all different types of inquiries generated via activities such as chat, email, calling and social media messenger.
• You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products.
• From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience.

About you:

• Fluent, verbal and written in DUTCH (C1) and minimum B2 in English
• Familiarity with social media and online advertising
• Customer Service experience