Customer Excellence Coordinator – Dublin

Bespoke Recruitment

Customer Excellence Coordinator – Dublin

Duration: 12 month FTC

Work type: Hybrid

Salary: € 35,000 – € 40,000

Key Expectations:

Manage customer queries received in a professional manner
Ensure deliveries are made on time by managing the service fulfillment process
Ensuring everything is processed efficiently and providing the customer with a resolution
Process consignment stock for the Hospital Channel
Actively monitor and process quotation requests received and emails from the customers and then process the SAP Quotations.
Respond quickly and accurately to customer queries, quotations, and all other requirements
Fulfilment of additional administration and sales support as required
Back up other team members during annual or sick leave as required

Main responsibilities:

Order processing/management – Automated and Manual.
Responding to customer queries including updates on orders.
After communication of any product or delivery delays provide customers with comprehensive updates to limit any customer frustration.
Processing returns, debits, and credits in a timely manner and in line with the relevant SOPs.
Complete the consignment process for Aesculap and Hospital Care divisions.
SAP Quotations:
Monitor Salesforce and emails for quotation requests.
If the price is not provided by the sales team, please use the TenderScape for reference of tender or contract pricing.
Respond to customer queries and complaints via phone calls, emails or future online chats in line with the policies and procedures
Build customer relationships when dealing with queries
Attend all product and business training and workshops to attain further knowledge of the products and services we provide.
Join meetings on new product training or launches to gain an awareness of what is being promoted and being discussed to enable you to answer queries or know where to go to find out the answers.