Title: Claims Officer

Location: Dublin 3 – fully on-site

Contract type: Permanent

Our client is a leader in HR, Employment Law, and Health & Safety solutions across Ireland and UK. We’re currently recruiting for a Claims Officer in their office in Dublin 3.

Job Overview:

You’ll review claims made for a protection product that the company offers for their clients. The role would be reviewing claims for the following of internal processes:

Risk mitigation through benchmarking provision from current decisions at the WRC and presentation on provision and risk to Senior Management.

Responsibilities:

• Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
• Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.

• Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality
• Ensure accurate and efficient adjudication/investigation of each claim

• Effective handling of claims, ensuring optimum settlement for company and customer.

• Respond to client enquiries accurately and professionally

• Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate.

• Other Ad hoc duties as required

About You:

• Min 1-year experience in processing standard claims (Claims Officer/Claims Handler/Claims Specialist/etc)

• Strong analytical skills
• Strong attention to detail

• Appetite for process improvement and simplification
• Honesty and Integrity
• Ability to prioritize workload and manage time effectively

• Ability to spot patterns and work under pressure
• Process-driven
• Employment law knowledge an advantage (not essential as training will be provided)
• Previous experience in a similar role desired