Business to Business (B2B) Customer Support Specialist – FRENCH speaking

Dublin, Ireland

Permanent full-time

Salary up to EUR 37k

Our client is one of the most prestigious brands and global players in the luxury market. They create, manufacture, distribute and sell high-end jewels, watches, perfumes and accessories in the most exclusive shopping areas in the world and selected distributors and more than 10.000 exclusive perfumeries.

Responsibilities:

• This role may involve Saturday shifts on a rotational basis which may include other days depending on business needs.
• Manage the order to shipping process for a dedicated client portfolio, while meeting internal SLAs and KPIs
• Reply to inquiries from internal and external French speaking customers on the company products and orders

• Coordinate operational market activities for the assigned portfolio, effectively using all available resources.
• Anticipate client needs by taking the full ownership of your portfolio and a proactive approach to your day to day.
• Keep track of all issues related to customers, order- and delivery process (pricing issues, product availability, miss-shipments, etc.)
• Manage claims & reverse logistic for your French speaking client portfolio.
• Reporting on market activities and trends for an informed decision.
• Ensure your clientele is going through an order experienceRequirements:

• Salesforce\SAP\MS Suite.
• Fluent in English and French
• Previous experience in Order Management or Customer Service or Logistics.